70% of questions without an administrator
How a clinic handed night-time questions about prices and booking to the AI support manager.
- Niche:
- Medicine & beauty
- Task:
- 24/7 support
About the client
A multi-specialty clinic with booking via Telegram and the website.
Task
Half of the questions come in the evening and at night, when there are no administrators. By morning, patients have already booked another clinic.
Solution
The AI support manager answers questions about prices, doctors and preparation for procedures from the clinic's knowledge base and books free slots itself.
Result
70% of questions are closed without an administrator, and night-time requests turn into bookings.
What changed in the work
Night-time bookings
Patients book at the moment that suits them.
A lighter front desk
Administrators take care of patients in the clinic.
Consistent answers
Prices and preparation rules are always up to date.
Control
All conversations are visible in the app, and you can step in at any time.
Logger licence
From $249 a month — all agents, modules and training
Set it up yourselves with the video course and manual, or hand it to a targeting specialist-integrator. Either way, you need a person who works with the system every day.
Request
Have a similar task?
Leave your details — a manager will contact you in Telegram within one business day and:
- Show how Logger works in your niche
- Will help choose a plan and how to launch: yourselves or with a targeting specialist
- Answer questions about launch and security