Support that answers at 3 a.m.
The AI Support Manager answers customers in Telegram from your knowledge base: delivery, prices, order status. Complex questions go to the team with the full history.
Incoming questions
Routine questions close themselves
The agent replies in seconds and passes non-standard requests to the team.
- Customer · 02:14How much is delivery to Cluj?Answered
- Customer · 02:31Where is my order #4812?Answered
- Customer · 03:05I want to return a faulty itemTo the team
- Customer · 03:40Are you open on Sunday?Answered
How it works
Four steps
- 01
Knowledge base
You upload answers, terms and prices — the agent relies on them only.
- 02
AI Support Manager
Replies in seconds, 24/7, in the customer's language.
- 03
Handover to the team
If the answer isn't in the knowledge base, it says so honestly and hands the conversation over.
- 04
Control
All conversations are visible in the dashboard, and replies can be corrected at any time.
Conversation example
A real conversation
The agent writes on behalf of your company and hands the result to the team. All conversations are visible in the Logger dashboard.
How much is delivery to Cluj and when will you bring it?
Delivery to Cluj is €25, 2–3 business days. Shall I place the order?
Yes, go ahead.
What you get
Result
A reply in seconds
The customer doesn't wait until morning or go to a competitor.
Less workload
The team handles complex cases, not the same questions over and over.
Honest and under control
The agent doesn't make up answers and hands complex cases to people.
Niches
Where this task works
Ready-made scenarios in niches where this task brings clients.
Case studies
Cases with this task
Plus cases from niches where this task works too.
Other tasks
What else you can do with Logger
Logger licence
From $249 a month — all agents, modules and training
Set it up yourselves with the video course and manual, or hand it to a targeting specialist-integrator. Either way, you need a person who works with the system every day.
Request
Let's discuss your task
Leave your details — a manager will contact you in Telegram within one business day and:
- Show how Logger works in your niche
- Will help choose a plan and how to launch: yourselves or with a targeting specialist
- Answer questions about launch and security