An online store people speak well of in chats
Shoppers discuss stores in chats: they ask for advice, complain about delivery, praise the service. Logger tracks every mention of your store and helps you handle negative feedback in the first minutes.
Store mentions
Every mention in sight
AI detects the sentiment and shows where a reply is needed.
- City · 13:12Third day waiting for my order, no replyNegative
- Gadgets · 12:55Bought headphones there, everything was quick, recommendPositive
- Discounts · 12:40A sale at another storeNoise
- Shoppers · 12:20Has anyone ordered a laptop from them? Isn’t it fake?Question
How it works · Task «Brand monitoring»
Four steps from a mention to a reply
- 01
Keywords
The names of the store, the website and popular products.
- 02
Brand monitoring
Tracks mentions in shoppers’ chats.
- 03
AI Support Manager
Contacts the author of the complaint and solves the problem personally.
- 04
Team
Sees a summary of mentions and the complex cases.
Conversation example
A real conversation
The agent writes on behalf of your company and hands the result to the team. All conversations are visible in the Logger dashboard.
Third day waiting for my order, no reply
Hello! This is the store, sorry for the wait. We found your order: the courier will bring it today by 18:00.
Thanks for sorting it out so quickly.
What you get
Results for your niche
Negative feedback doesn’t spread
The problem is solved before people discuss it.
Reviews into sales
Positive mentions are ready-made quotes.
Reputation under control
A summary of mentions every week.
Tasks
What else Logger does in this niche
The scenario above is one task. The same agents handle others too: choose where to start.
Scenario on this page
Brand monitoring
Brand mentions with sentiment — before negativity spreads.
How the task works
Reviews after a purchase
Collecting reviews
After a purchase, the agent asks how it went and asks for a review.
How the task works
The next purchase at the right moment
Upselling
We offer the next product to those who have already bought.
How the task worksCase studies
Case studies in this niche
Plus cases with tasks that suit this niche.
Other niches
Logger works in other niches too
Logger licence
From $249 a month — all agents, modules and training
Set it up yourselves with the video course and manual, or hand it to a targeting specialist-integrator. Either way, you need a person who works with the system every day.
Request
Let's discuss your scenario
Leave your details — a manager will contact you in Telegram within one business day and:
- Show how Logger works in your niche
- Will help choose a plan and how to launch: yourselves or with a targeting specialist
- Answer questions about launch and security