480 reviews in a season
How a travel agency collected hundreds of reviews and learned about problems in time.
- Niche:
- Travel
- Task:
- Collecting reviews
- Period:
- One season
About the client
A travel agency with signature tours across Asia.
Task
Happy clients rarely left reviews, and the agency learned about problems on trips from complaints in travellers’ groups.
Solution
The day after the client returned, the AI support manager asked for a rating. It asked happy clients to leave a review and passed unhappy ones straight to a manager.
Result
480 reviews in a season with an average rating of 4.9, and 23 issues solved before anyone complained publicly.
What changed in the work
More reviews
Reviews come not only from unhappy clients.
Problems are visible right away
The manager learns about them on the first day.
Repeat sales
Happy clients ask about the next tours.
Control
All conversations are visible in the app, and you can step in at any time.
Logger licence
From $249 a month — all agents, modules and training
Set it up yourselves with the video course and manual, or hand it to a targeting specialist-integrator. Either way, you need a person who works with the system every day.
Request
Have a similar task?
Leave your details — a manager will contact you in Telegram within one business day and:
- Show how Logger works in your niche
- Will help choose a plan and how to launch: yourselves or with a targeting specialist
- Answer questions about launch and security